Returns & Shipping
RETURNS
We know that shopping online can be a gamble and not everything fits perfectly. We do allow returns and we do help pay for the cost of return shipping. To return an item, please email us at modestpop@gmail.com and ask for a return shipping label. The cost of the label is split between you, the customer, and us. If your return label costs us $6 (we do get discounted shipping), when we are issuing your store credit, we will subtract half of the label cost ($3) from the amount of store credit we give you.
Returns are accepted for store credit, so long as the items are unworn (trying on for fit excepted), unwashed, with tags on (not all items are tagged). We DO NOT issue refunds. We will email you a store credit code when your returned item(s) arrive. Original shipping costs are NOT refunded. Customers have 30 days to return items for store credit.
To make returns easier, no packing slip, original packaging, or RMA number is required. Please allow our team 3-5 business days to process your return once it is received.
ModestPop.com
16423 Strawberry Way
Delray Beach, FL 33484
EXCHANGES
If you'd like to exchange for a different size/item, you'll need to purchase it yourself or wait until you receive your store credit. If you wait for the store credit, we cannot guarantee that the item will still be in stock once the refund is received.
FINAL SALE ITEMS
Due to the deep discounts given, as well as the limited numbers available, the following items are FINAL SALE: Anything that has FINAL SALE written in the description or code.
These items will not be accepted as a return or exchange, no exceptions! Thank you for your understanding.
REFUNDS
Occasionally our inventory varies from what is actually in stock. In these instances, we will partially ship the portion of your order that is in stock and then refund you for the item(s) that is/are no longer available. We try our best to keep inventory updated as best as we can, but once in a while we accidentally oversell products and cannot fulfill your orders in their entirety. Thank you for understanding.
DAMAGED MERCHANDISE
If your item is defective or damaged, email us a picture of the damage at modestpop@gmail.com and we’ll begin an exchange. Because we are a small business and our inventory is low, we are unable to exchange items unless they are defective or damaged.
If you receive an item that is damaged (A hole in fabric, missing button, not sewn properly, etc..) please email us a picture immediately. We will come up with the best resolution for you once we have reviewed the damaged item. We are not responsible for damage that that occurs when you wear the item or wash it.
SHIPPING TIMES
If you need expedited shipping please contact us at modestpop@gmail.com and we will work to get you the best rate for your timeline. Depending on the item ordered, your order may arrive in separate shipments.
You can expect your package to leave our warehouse in 0-3 business days.
LOST OR STOLEN PACKAGES:
Ownership of packages is turned over to USPS and transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS, so any shipping issues or problems must be handled by USPS. Please provide a good address to ensure safe delivery of your order and be aware of the delivery date.
You can, however purchase Route shipping protection at checkout and insure a replacement or full refund for lost packages.
ORDER CANCELATIONS
We can cancel your order if it hasn't shipped for a $10 admin fee.
